Director

Kapil is an absolute great resource to the organisation having large amount of experience in the service and finance function with his achievements reflecting his ability to meet the goal of the organisation. He looks after the finance division, taxation, financial strategies of the organisation and has managed the organisation’s work culture though its ability to source the right resources for IIMT Studies. He is also well qualified with the software functions that enables organisation to manage the core of its Information and Technology through right expert opinion and stringent processes.

Previous professional summary:

Working with Dedicated Hotel General Manager with more than 15 years of experience providing clients with the highest degree of Hospitality and customer service by ensuring that facilities meet and exceed expectations. Strong leader possessing outstanding work ethic and integrity, always dedicated to meeting budget and meticulously documenting financials. Manages by leading and showing staff the rewards of pushing past their own expectations to provide the best work possible. Skills : Excellent manager who leads by example and through instilling confidence in staff, leader to higher productivity and better client satisfaction. Skilled in the principles of administration and management in the service industry, including strategic planning, production methods, human resources, and the coordination of people and resources. Excels in sales and marketing, including showing, promoting and selling. Critical thinker who uses logic and reason to identify and evaluate situations and their alternative solutions. Strong communication skills that allow me to easily determine guest and employee concerns. Initial joined as part-time receptionist (in 2003 while studying) at The Ventures Hotel in central London and slowly, periodically got promotions in the same company and presently working as General Manager with an overall experience of 17 years in the hospitality industry, with significant luxury and have gained international experience. As a General manager, I am responsible for all aspects of operations at the hotel, to day-to-day staff management and guests. Provide leadership and strategic planning to all departments in support of our service culture, maximized operations and guest satisfaction. Work very closely with the hotel owners and other stake holders. Responsible for managing the Hotels management team (HOD’s) and overall hotel targets to deliver an excellent Guest experience. Also be required to manage between profitability and guest satisfaction measures.

DUTIES AND RESPONSIBILITIES:

Leadership and Strategic Direction:

Oversee the operations functions of the hotel, as per the Organizational chart Hold regular briefings and meetings with all head of departments. Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards. Lead all key property issues including capital projects, customer service and refurbishment. Responsible for the preparation, presentation and subsequent achievement of the hotel’s annual Operating Budget, Marketing & Sales Plan and Capital Budget. Create brand image for the hotel.

General Management:

Ensure all decisions are made in the best interest of the hotels and management. Handling complaints, and oversee the service recovery procedures. Design strategies to ensure total guest satisfaction. Closely monitor the hotels business reports on a daily basis and take decisions accordingly. Be accountable for responsibilities of department heads and take ownership of all guest complaints. Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded. Ensure highest standards of professional services to customers. Maintain and manage hotel equipment, infrastructure, inventories and other facilities efficiently.

Staff Management:

Provide effective leadership to hotel team members. Act as a final decision maker in hiring a key staffs. Coordination with HOD’s for the execution of all activities and functions. Overseeing and managing all departments and working closely with department heads on a daily basis. Manage and develop the Hotel Executive team to ensure career progression and development. Corporate client handling and take part in new client acquisition along with the sales team whenever required. Assisting in residential sales as and when required and development with strong sales prospects. Develop strategies for organizing, staffing, planning and executing functionalities. Provide training for hotel staff in delivering care that meets the best standards and practices. Ensure timely, effective and thorough communication with all Hotel staff.

Financial and Infrastructure Management:

Lead in all aspects of business planning. Ensure that monthly financial outlooks for rooms, food, admin & general, on target and accurate. Maximizing room yield and hotel revenue through innovative sales practices and yield management programs. Prepare a monthly financial reporting for the owners and stake holders. Draw up plans and budget (revenues, costs, etc.) for the owners. Helping in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipments and services. Deliver hotel budget goals and set other short and long term strategic goals for the property. Developing improvement actions, carry out costs savings. A strong understanding of P&L statements and the ability to react with impactful strategies Respond to audits to ensure continual improvement is achieved. Responsible for safeguarding the quality of operations both (internal & external audits). Responsible for legalization, occupational Health & Safety Act, fire regulations and other legal requirements. Develop an annual business plan. Initiate cost effective controls and revenue management techniques. Prepare, review and assess monthly or periodic financial statements.