Michelle Harrington

Michelle is an experienced Learning and Development professional committed to delivering impactful learning experiences to both delegates and organisations. She has worked in an enormous variety of industries from across the globe. Michelle delivers a relaxed learning environment enabling delegates to consider practical application of discussions, ensuring many “lightbulb” moments for all, which creates the momentum for change back in the workplace.

History and Experience

Michelle is an experienced Learning and Development professional, following a successful career in Financial Services, where she delivered a variety of training interventions and change programmes.

Michelle is committed to ensuring each learning intervention makes a difference, both to the company she is working within, and the delegates attending the programme. She achieves this by obtaining an understanding of the business needs and the impact on employees. This impact, is what enables Michelle to generate an effective and enjoyable workshop. Delegates having fun will remember and implement more change!

Training Style

Michelle is a professional facilitator, delegates often comment on how quickly she has been able to put them at ease, enabling contribution and discussion from all. Explanations are clear, with real life examples used to bring the training “alive”. Michelle has been identified as very astute, able to react and engage with the group to adding tremendous value to the session. All in all Michelle has a clear structure to her each day, allowing an informal, relaxed approach in the training room, whilst achieving objectives and delegates needs.

Courses

Michelle runs a variety of programmes, committed to delivering the identified objectives, in an engaging manner enabling all delegates to highlight specific “take aways”. A selection of courses includes: Train the Trainer, Leadership and Management (at a variety of levels), Networking, Challenging Customers and Meeting Skills.

Additionally Michelle is adept at helping companies identify specific learning objectives and designing bespoke programmes.

Topics Expertise

Communication:

• Effective communication - Advanced face-to-face communication at work 
• Communication in the workplace 
• Transactional Analysis
• Emotional intelligence in management and leadership 
• Listening skills 
• Assertiveness skills: a practical approach 
• Confident and effective presentations 
• Neuro Linguistic Programming (NLP) Handling difficult people and situations: essential tools 
• Handling difficult people and situations: extending your skills and confidence 
• Impactful presentations
• Effective feedback and conversations 
• Customer care and telephone skills
• Resolving conflict with the customer 
• Conflict resolution: an introduction

Personal Development:

• Personal Effectiveness
• Building personal resilience and beating stress
• Developing a growth mindset
• Self-awareness at work
• Developing your personal brand
• Mindfulness at work: an introduction
• Personal effectiveness: be more confident at work 
• Personal development review: manager’s tool kit 
• Working effectively with your manager 
• Creative thinking and innovation toolkit
• Problem solving: tools to enhance your performance

Leadership & Management:

• Supervision skills: managing people and teams
• Moving into management - taking on your first management role 
• Moving up in management - extending your management skills 
• Moving from manager to leader - taking on a senior management role
• Introduction to leadership 
• Leading with authenticity 
• Networking and representing your organisation 
• Coaching skills for managers 
• Managing better meetings 
• Influencing skills 
• Team building 
• Team leader skills: building and leading a high performance team 
• Time management for managers: work smarter, not harder 
• Delegation skills 
• Managing underperformance, absence and stress
• Transition management: leading people through change
• Managing change 

Recruitment:

• Interview skills for managers 
• Recruitment and selection: finding the right person for the job
• Talent management and succession planning
• CV and writing and interview skills

Training:

• Training the trainer 
• Induction: creating an effective induction programme